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How we protect your account and data

When you open an account with rupiahtoti, your personal information and transaction history are secured by encrypted protocols and stored according to local law.

Account access verified by email and phoneDeposit history retained for complianceWithdrawal requests processed within 24 hoursData stored in secure infrastructure
rupiahtoti How we protect your account and data
REACH OUR TEAM

How to contact us about legal and account matters

Live Chat Our support team is available 24/7 through the chat widget inside your account.
Email Support Send detailed requests to our legal and compliance team at [email protected].
Account Settings Log into your rupiahtoti account, open Settings, and visit the Legal & Compliance section…
DATA AND SECURITY

How we handle your information

Account Verification

When you register, we collect your name, email, phone number and payment details. These are verified against our identity database before your account goes live. Phone and email are used only for account access and withdrawal confirmation.

Cookie and Tracking Policy

We use cookies to keep you logged in and to track your session for fraud prevention. No third-party cookies are deployed for advertising. You can disable cookies, though this may limit account functionality and security features.

Data Retention

Deposit and withdrawal records are retained for five years to comply with regulatory and tax reporting requirements in Indonesia. Account profile data is kept for the lifetime of your account. Deleted account data is purged after two years.

Account Security

Your password is hashed; we never see it in plain text. Enable two-factor authentication via email or SMS in your Account Settings. We recommend two-factor for all accounts that hold deposits.

Request Your Data

You can request a full export of your personal data and transaction history by contacting [email protected] with your account ID. Exports are prepared within 10 business days and sent as a secure PDF.

Account Closure

To close your account, go to Settings > Account Closure and confirm your request. Any balance is returned to your registered payment method within 24 hours. Closed accounts cannot be reopened.

Legal questions from our players

Your account stays active indefinitely. We do not charge inactivity fees or forfeit your balance. Your login credentials remain valid, and you can return to your account at any time to check your history or withdraw your funds.

Name changes are not permitted for compliance reasons. Payment methods can be updated in your Account Settings > Payment Methods. New payment methods must pass the same verification as your original method before deposits or withdrawals using that method are allowed.

Most withdrawals clear within 30 minutes during business hours (08:00–22:00 Jakarta time). Late-night withdrawals queued after 22:00 are processed the next morning. Bank holidays may add 24 hours. Check your withdrawal status in Account History.

We share only what is necessary for payment processing — your payment provider (DANA, OVO, GoPay, QRIS or bank) receives transaction details for settlement. We do not sell or share your data with advertisers, data brokers, or third-party marketers. Tax reports are filed only where local law requires.

If we detect unusual login attempts, rapid deposits and withdrawals, or other anomalies, we may freeze your account temporarily pending verification. You will receive an email with next steps. Contact [email protected] or use live chat to verify your identity and restore access.

Yes. Log into your account and go to Account History to view and download your full transaction log as a CSV file. For a notarized or certified export, contact [email protected] and we will prepare one within 10 business days for a small processing fee.

Yes. Where local law requires, we report transaction data to the relevant Indonesian tax authorities. Your withdrawal records and account statements are kept for five years to meet compliance obligations. If you are in Medan, Semarang or elsewhere in Indonesia and receive earnings, consult a local tax advisor about your reporting obligations.